12jeet Privacy Policy

This Privacy Policy ("Policy") describes the practices of 12jeet ("we", "us", "our", or "12jeet") in relation to personal data collected from users ("you", "your") of the 12jeet website and Platform, accessible at 12jeet.biz. 12jeet is the data controller for the personal data you provide through the Platform.

The Platform is operated primarily for users based in Bangladesh, though this Policy applies globally to any individual who accesses or registers on the Platform regardless of their location. Where there is any conflict between this Policy and the applicable data protection laws of a user's jurisdiction, the applicable local law shall govern.

This Policy is written in plain, accessible English so that every 12jeet user — regardless of technical background — can clearly understand how their information is handled. Legal precision is maintained throughout, but we have deliberately avoided unnecessary complexity. If any part of this Policy is unclear, please contact us at [email protected] and we will explain it to you directly.

By registering an account on the 12jeet Platform or by continuing to use the Platform after this Policy has been updated, you acknowledge that you have read, understood, and agree to the collection and use of your personal information as described in this Policy.

12jeet collects personal data in several categories depending on the nature of your interaction with the Platform. The categories and specific data types we collect are set out in the table below:

We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, trade union membership, biometric data (beyond standard KYC liveness checks), or health data, unless you voluntarily disclose such information in a support communication — in which case it is used solely to address your enquiry and is not retained beyond that purpose.

3.1 Directly from You

The majority of personal data we hold is provided directly by you at the point of registration, during the KYC verification process, when you make a deposit or withdrawal, when you contact our support team, or when you respond to a survey or promotional offer. You are in control of what you choose to submit and may request clarification on any mandatory field before completing registration.

3.2 Automatically through Platform Use

Certain technical and usage data is collected automatically whenever you access or use the Platform. This includes your IP address, device identifiers, browser fingerprint, session data, and in-Platform behaviour data (e.g., which games you launch, how long sessions last). This data is collected via server logs, cookies, and similar tracking technologies as described in Section 9 of this Policy.

3.3 From Third-Party Sources

12jeet may receive limited personal data from third-party sources including:

• Payment processors (bKash, Nagad, Rocket, Upay, Visa, Mastercard, Dutch-Bangla Bank, BRAC Bank) — transaction confirmation data used to verify deposit and withdrawal actions;
• Identity verification providers — responses to KYC document and liveness checks conducted on our behalf;
• Fraud detection services — risk scores and flags generated from technical signals to help identify suspicious account behaviour;
• Publicly available sources — such as sanctions lists and politically exposed persons (PEP) databases consulted as part of anti-money-laundering (AML) compliance checks.

Data received from third-party sources is used only for the specific purpose for which it was obtained and is handled with the same security standards as data collected directly from users.

12jeet uses personal data only for clearly defined purposes. The table below maps each purpose to the category of data used and the legal basis relied upon:

4.1 Core Platform Purposes

• Account creation and management: To register your account, authenticate your identity on login, manage your account preferences, and provide you with access to Platform features.
• Payment processing: To execute deposits and withdrawals via your chosen payment method, reconcile transactions, and maintain accurate financial records of all Platform activity.
• Identity verification (KYC): To verify that you are who you say you are, that you meet the minimum age requirement of 18 years, and that your payment methods belong to you — in line with responsible gaming and anti-money-laundering obligations.
• Customer support: To respond to your enquiries, resolve disputes, process complaints, and maintain a record of communications for quality assurance and audit purposes.
• Responsible gaming enforcement: To apply deposit limits, cooling-off periods, and self-exclusion instructions you have set; to monitor account behaviour for indicators of problem gambling; and to provide appropriate interventions where warranted.

4.2 Compliance and Security Purposes

• Fraud and abuse prevention: To detect, investigate, and prevent fraudulent account activity, bonus abuse, collusion, money laundering, and other prohibited conduct as defined in our Terms & Conditions.
• Regulatory compliance: To fulfil any legal, regulatory, or compliance obligation applicable to 12jeet's operations, including responding to lawful requests from competent authorities.
• Platform security: To monitor Platform integrity, protect against unauthorised access, investigate security incidents, and maintain business continuity.

4.3 Improvement and Marketing Purposes

• Platform analytics and improvement: To analyse aggregated and anonymised usage data so that we can improve game selection, Platform performance, user interface design, and overall product quality.
• Personalisation: To present game recommendations and promotional offers that are relevant to your stated preferences and observed Platform usage patterns, where you have not opted out of such personalisation.
• Marketing communications: To send promotional emails, SMS, or in-Platform notifications about bonuses, new games, and special events — but only where you have given explicit consent or opted into such communications. See Section 12 for your opt-out rights.

12jeet processes personal data under the following legal bases:

• Contractual necessity: Processing required to fulfil our obligations under the account registration agreement — including operating your account, processing transactions, and delivering the gaming and betting services you have requested.
• Legal obligation: Processing required to comply with applicable laws and regulations, including identity verification, AML checks, sanctions screening, and record-keeping requirements.
• Legitimate interests: Processing necessary for 12jeet's legitimate business interests — including fraud prevention, Platform security, business analytics, and product improvement — where those interests are not overridden by your fundamental rights and freedoms.
• Consent: Processing carried out on the basis of your freely given, specific, informed, and unambiguous consent — primarily for direct marketing communications and for optional personalisation features. You may withdraw consent at any time without affecting the lawfulness of prior processing.

Where 12jeet relies on legitimate interests as the legal basis for processing, we carry out a balancing assessment to confirm that the processing does not unduly prejudice your privacy rights. You may request details of any such assessment by contacting [email protected].

12jeet may share your personal data with the following categories of third parties, strictly on a need-to-know basis and subject to appropriate data protection agreements:

6.1 Service Providers and Technology Partners

We work with carefully selected technology partners who process data on our behalf under contractual data processing agreements. These include cloud hosting and infrastructure providers, identity verification vendors, payment gateway operators, customer support software providers, and fraud detection service providers. These parties are permitted to use your data only as instructed by 12jeet and for no other purpose.

6.2 Game Content Providers

Third-party game studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive limited session-level data (such as a pseudonymous player identifier and stake/win amounts) that is necessary for their game software to function correctly within the Platform. These providers operate under their own certified data security standards and receive no directly identifying personal information beyond what is strictly necessary to deliver the game service.

6.3 Payment Partners

Transaction data is shared with payment service providers (bKash, Nagad, Rocket, Upay, Visa, Mastercard, Dutch-Bangla Bank, BRAC Bank) to the extent necessary to process deposits and withdrawals. Each payment partner is independently regulated and operates under its own privacy and data security standards, which apply to data they hold on their own systems.

6.4 Legal and Regulatory Authorities

12jeet may disclose personal data to law enforcement agencies, regulatory bodies, or other competent authorities where required by applicable law, court order, or regulatory direction. We will notify you of such a disclosure where we are legally permitted to do so.

6.5 Business Transfers

In the event that 12jeet undergoes a merger, acquisition, restructuring, or sale of assets, personal data held by 12jeet may be transferred to the relevant successor entity. You will be notified of any such transfer and provided with information about the successor entity's privacy practices before any material change to the handling of your data takes effect.

12jeet retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, to comply with legal obligations, and to resolve any disputes that may arise. Our standard retention periods are as follows:

• Active account data: Retained for the duration of your account registration plus a minimum of five years following account closure, in line with anti-money-laundering record-keeping requirements.
• Transaction records: Retained for a minimum of seven years from the date of the transaction in accordance with financial record-keeping standards.
• KYC verification documents: Retained for the duration of your account plus five years following account closure.
• Customer support communications: Retained for three years from the date of the final communication in a thread, or longer where a dispute remains unresolved.
• Marketing consent records: Retained for the duration of your account or until you withdraw consent, whichever is earlier, plus two years thereafter for evidence of compliance.
• Technical and usage logs: Retained for up to 13 months for security monitoring and analytics purposes, then aggregated or anonymised.
• Self-exclusion records: Retained indefinitely to prevent re-registration during an active exclusion period and to maintain a record of the exclusion for compliance purposes.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be associated with a specific individual.

12jeet implements a layered set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. Key security measures include:

• 256-bit SSL/TLS encryption applied to all data in transit between your device and our servers;
• Encryption at rest for all sensitive personal data fields stored in our databases;
• Strict access controls limiting internal staff access to personal data to only those roles for which such access is necessary, enforced via role-based access management and multi-factor authentication for administrative systems;
• Regular security audits and penetration testing conducted by qualified third-party security professionals;
• Intrusion detection systems and real-time monitoring for anomalous activity across Platform infrastructure;
• Secure data centre facilities with physical access controls, environmental protections, and redundant backup systems;
• Incident response procedures — in the event of a personal data breach, 12jeet will assess the incident, contain its impact, and notify affected users as required by applicable law.

While 12jeet takes comprehensive precautions to safeguard your data, no system connected to the internet can guarantee absolute security. You play an important role in protecting your own account by choosing a strong, unique password and not sharing your login credentials with any third party. If you suspect your account has been compromised, contact [email protected] immediately.

12jeet uses cookies and similar tracking technologies to make the Platform function correctly, to improve your experience, and to support our security and analytics operations. The types of cookies used on the Platform are as follows:

9.1 Strictly Necessary Cookies

These cookies are essential for the Platform to function. They enable core features such as secure login sessions, shopping basket functionality for deposits, and fraud-prevention checks. These cookies cannot be disabled without breaking core Platform functionality.

9.2 Functional Cookies

Functional cookies remember your preferences — such as your chosen language, display settings, and responsible gaming limit configurations — so that you do not have to re-enter them on each visit.

9.3 Analytics Cookies

We use analytics cookies to understand how users interact with the Platform — including which pages are visited most frequently, where users drop off during registration, and which game categories attract the most engagement. This data is aggregated and does not identify individual users. Analytics data is used exclusively to improve the Platform.

9.4 Session Tracking

Session identifiers are used to maintain the continuity of your logged-in state across pages during a single browsing session. These expire automatically when you close your browser or log out.

You may manage cookie preferences through your browser settings. Blocking strictly necessary cookies will impair your ability to use the Platform. Blocking analytics or functional cookies will not prevent you from accessing the Platform but may reduce the quality of your experience. For further information on managing cookies in your specific browser, please refer to your browser's help documentation.

As a 12jeet user, you have the following rights in relation to your personal data. All requests can be submitted by emailing [email protected] with the subject line "Data Rights Request" and your registered account email address.

12jeet will respond to all verified data rights requests within 30 calendar days. In complex cases, we may extend this period by a further 30 days, in which case we will notify you of the extension and the reason for it. We may need to verify your identity before processing a request, to ensure that data is not disclosed to or amended by an unauthorised party.

12jeet requires all users to confirm that they are aged 18 or over at the point of registration and to verify their age as part of the KYC process. Where 12jeet discovers or has reasonable grounds to believe that a user is under 18, the account will be suspended immediately, all pending transactions will be cancelled, and any deposited funds will be returned to the originating payment method after deducting any winnings generated during the period of underage use.

If you are a parent or guardian and believe that a minor has accessed the Platform using your payment method or personal information, please contact [email protected] immediately so that the appropriate action can be taken without delay.

12jeet strongly recommends that parents and guardians make use of parental control software to restrict access to gambling websites on shared or family devices. A number of free and low-cost tools are available for this purpose.

12jeet may send you marketing communications about bonuses, promotions, new game launches, and special events by email or SMS, but only where you have explicitly consented to receive such communications. Consent is obtained at the point of registration via a clearly labelled opt-in checkbox that is unchecked by default.

You may withdraw your consent to receive marketing communications at any time by:

• Clicking the "Unsubscribe" link included in the footer of every marketing email we send;
• Replying "STOP" to any marketing SMS message;
• Updating your communication preferences within your account settings under "Notifications"; or
• Emailing [email protected] with the subject line "Marketing Opt-Out".

Withdrawal of marketing consent will take effect within two business days of receipt. Opting out of marketing does not affect the delivery of transactional communications (such as deposit confirmations, withdrawal notifications, or account security alerts), which are sent on the basis of contractual necessity rather than consent and cannot be disabled while your account remains active.

12jeet will not send marketing communications to any user who has applied a self-exclusion or cooling-off period for the duration of that restriction, regardless of their marketing preference settings.

12jeet's primary Platform infrastructure is hosted on servers located within secure data centre facilities. Where personal data is processed by technology partners or service providers based outside Bangladesh, 12jeet ensures that appropriate safeguards are in place prior to any such transfer. These safeguards may include contractual data processing agreements incorporating standard data protection clauses, or the use of service providers that operate under recognised data protection certification frameworks.

12jeet does not transfer personal data to jurisdictions that do not offer an adequate level of data protection without implementing appropriate additional safeguards. If you would like further information about the specific safeguards applied to a particular international transfer, please contact us at [email protected].

12jeet reserves the right to update or amend this Privacy Policy at any time. Where a material change is made — for example, a change to the categories of data collected, the purposes for which data is used, or the third parties with whom data is shared — registered users will be notified by email at least 14 days before the change takes effect.

Minor updates, such as clarifications of existing practices, corrections of typographical errors, or improvements to the readability of the Policy, may be made without prior notice. The "Effective Date" at the top of this document will always reflect the date on which the most recent version came into force.

We encourage you to review this Policy periodically so that you remain informed about how 12jeet protects your personal data. Continued use of the Platform after the effective date of a revised Policy constitutes your acceptance of the updated terms.

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or want to raise a concern about how 12jeet has handled your personal data, please contact us using the details below:

• Email: [email protected]
• Subject line: "Privacy Enquiry" or "Data Rights Request"
• Response target: All privacy-related enquiries acknowledged within 24 hours; substantive response within 30 calendar days
• Support hours: 24 hours a day, 7 days a week, 365 days a year

If you are not satisfied with our response to a privacy complaint, you may have the right to refer the matter to a relevant data protection authority or consumer protection body in your jurisdiction. 12jeet will cooperate fully with any such authority in the resolution of a complaint.